Thank you for choosing Wake Riderz for all your Lake Austin boat rentals. Please review our answers and policies.
WHAT IS YOUR REFUND POLICY?
1) Your reservation total is only fully refundable (less a $100 cancellation fee) with a 7 days advance notice OR in the case of inclement weather requiring cancellation of your rental.
2) Any "No show" and/or cancellation within 48 hours of reservation is non-refundable.
3) No refunds are given once a rental is complete.
Note: Inclement weather includes pouring rain, extremely rough water or lightning. Inclement weather cancellation is made at the sole discretion of Wake Riderz..
WHAT IS YOUR CANCELLATION POLICY?
You can cancel 48 hours in advance or we can cancel your rental due to heavy storms.
Any cancellation made within 48 hours of rental will incur a $100 cancellation fee.
DO YOU PROVIDE A BOAT CAPTAIN?
Yes we provide a boat captain free of charge. Our insurance policy requires it.
MAY I BRING ANYTHING TO EAT OR DRINK ON THE BOAT?
Yes drinks and food are allow on any rental. Please do not bring red wine.
Glass containers and styrofoam are not allowed on Lake Austin.
WHERE DO WE MEET YOU AND/OR PARK?
We will contact you one day before the rental to make arrangements with you and give you the pick up location and parking information.
DO YOU PROVIDE TRANSPORTATION?
We do not provide transportation.
CAN WE BRING DOGS?
Dogs are allowed on pontoon boats only. Please do not seat your dog on the boat seats as they can tear the upholstery on the seats with their nails. There is a $45 fee for pets.
DO YOU PROVIDE ICE COOLER AND ICE?
You can bring your own ice and cooler or we can provide you a cooler and ice for an additional $10 fee.
IS TUBING ALLOW FROM A PONTOON BOAT?
Tubing is only allowed with a ski boat rental.
DO YOU PROVIDE INFANT/KID LIFE VESTS?
Yes we provide all life vests. Please let us know in advance how many infant life vests and kids life vests you need. If you have one that fits your kid please bring it. Texas Wildlife and Parks law requires that all kids under the age of 13 must wear a life vest at all times while on the boat.
HOW CAN WE HAVE FUN ON THE LAKE?
We provide a free paddle board on all pontoon boat rentals. On Lake Austin we can cruise around the lake so you can view the awesome scenary. There is also a small party cove on Lake Austin where boats tie next to each other to just sit back, enjoy the music and have fun!
Lake Travis is a big lake and there is plenty to do on the "Devil's Cove"
IS SWIMMING ALLOW IN THE LAKE?
Of course you can. We recommend wearing a life vest at all times while swimming on both lakes.
CAN YOU PICK US UP FROM A DIFFERENT LOCATION?
If you are renting a vacation home we can pick you up from the boat dock that belongs to that house.
Please call us to make arrangements.
CAN I FISH OFF THE BOAT?
We currently do not allow fishing off the boat unless is a fishing trip in the evenings. We do not provide fishing poles.
Please call us for more information.
HOW LATE CAN I ADD A LILY PAD TO MY RESERVATION?
Just let us know the day before your reservation and we can add it
HOW MUCH CAN I TIP THE BOAT CAPTAIN?
The normal tip amount is 20% but of course you can tip him whatever you desire. Please bring cash for tips.
WHEN IS THE REMAINING BALANCE DUE?
The remaining balance is due one day before the rental. We take all type of credit cards an invoice will be sent to your email so you can make the payment via "Paypal".
CAN WE PAY WITH THE CARD ON FILE?
No all payments are made with "Paypal". We do not keep any credit card information on file for security reasons.
IS THERE A GRILL ON THE BOAT?
Our insurance policy does not allow us to grill on the boat.
IS GAS INCLUDED ON THE RENTAL?
Yes gas is already included on the price.
WHAT IS THE MINIMUN HOURLY RENTAL ON WEEKENDS?
We require a 4 hour minimun rental on Friday, Saturday and Sunday but we can work with you if you have a special request.
Please call us if you do. We can work with you.
CAN WE REQUEST MORE HOURS AFTER OUR RENTAL?
If we do not have another rental after yours you can extend the time. Please let us know ahead of time.
DOES THE BOAT HAVE SPEAKERS, BLUETOOTH AND A RADIO?
Yes all our boats have radios and aux cables to plug in your own music.
DO YOU HAVE MORE QUESTIONS OR CONCERNS?
Thank you for choosing Wake Riderz!